Privacy Policy – Arogyalayam

 

Arogyalayam (“Arogyalayam”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Arogyalayam mobile application, website, and related services (“Platform”).

 

By using Arogyalayam, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

 

Depending on how you use Arogyalayam, we may collect the following information:

 

A. Personal Information

 

- Name

- Mobile number

- Email address

- Age/date of birth

- Gender, where required

- Profile information

- Account login information

 

B. Appointment Information

 

When you book or manage an appointment, we may collect:

 

- Doctor or clinic selected

- Appointment date and time

- Appointment/booking ID

- Queue position and related information

- Consultation or booking details

- Cancellation and appointment history

 

C. Health-Related Information

 

Where required for appointment or healthcare-related services, you may voluntarily provide information such as:

 

- Symptoms or health-related information

- Medical history

- Prescriptions or medical documents

- Other information you choose to share with a healthcare provider

 

We only use such information for the purposes described in this Privacy Policy and to facilitate the services requested by you.

 

D. Payment Information

 

If you make a payment through Arogyalayam, payment transactions may be processed by third-party payment service providers.

 

Arogyalayam may receive transaction-related information such as payment status, transaction ID, amount, and payment date. We generally do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

 

E. Device and Technical Information

 

We may automatically collect limited technical information, including:

 

- Device type and model

- Operating system

- App version

- IP address

- Device identifiers where required

- Crash logs and diagnostic information

- Network and general usage information

 

This information helps us maintain, secure, and improve the Platform.

 

2. How We Use Your Information

 

We may use the information we collect to:

 

- Create and manage your Arogyalayam account.

- Help you find healthcare providers and clinics.

- Book, manage, reschedule, or cancel appointments.

- Provide queue-management and appointment-related services.

- Send appointment confirmations, reminders, and notifications.

- Facilitate payments and refunds where applicable.

- Communicate with you regarding your account or bookings.

- Provide customer support.

- Detect and prevent fraud, misuse, or unauthorized activity.

- Improve the functionality, security, and performance of Arogyalayam.

- Comply with applicable legal and regulatory requirements.

 

3. Sharing of Information

 

We do not sell or rent your personal information for money.

 

We may share relevant information with:

 

Healthcare Providers

 

Information necessary to facilitate your appointment may be shared with the doctor, clinic, hospital, or healthcare provider selected by you.

 

Service Providers

 

We may use trusted third-party service providers for services such as:

 

- Payment processing

- SMS and email communication

- Push notifications

- Cloud hosting and data storage

- Analytics

- Technical support

- Security and fraud prevention

 

These providers may process information only as necessary to provide services to Arogyalayam.

 

Legal Requirements

 

We may disclose information where required by applicable law, legal process, government authority, or to protect the rights, safety, and security of Arogyalayam, our users, or others.

 

4. Health Information

 

Health-related information is treated as sensitive information.

 

We do not use health information for purposes unrelated to providing or improving the healthcare-related services requested by you, except where permitted or required by applicable law.

 

Where health information is shared with a doctor or healthcare provider, that provider may independently process the information according to their own privacy practices and applicable laws.

 

5. Data Security

 

We use reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.

 

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

6. Data Retention

 

We retain personal information only for as long as reasonably necessary to:

 

- Provide our services.

- Maintain appointment and transaction records.

- Meet legal, regulatory, accounting, or reporting requirements.

- Resolve disputes and enforce our agreements.

- Prevent fraud and misuse.

 

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

 

7. Your Rights and Choices

 

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

 

- Access information associated with your account.

- Request correction of inaccurate information.

- Request deletion of information where legally applicable.

- Withdraw consent where processing is based on consent.

- Request information about how your data is processed.

- Close or delete your account, subject to applicable legal requirements.

 

To exercise applicable rights, contact us using the details provided below.

 

8. Account Deletion

 

You may request deletion of your Arogyalayam account and associated personal information by contacting us through the support details provided in the Platform.

 

Certain information may need to be retained where required by law, for legitimate business purposes, or to resolve disputes and prevent fraud.

 

9. Cookies and Similar Technologies

 

Our website and Platform may use cookies, SDKs, analytics tools, or similar technologies to maintain functionality, understand usage, improve performance, and enhance security.

 

You may be able to control certain cookie or device permissions through your device or browser settings.

 

10. Notifications

 

Arogyalayam may send push notifications, SMS messages, emails, or other communications relating to:

 

- Appointment confirmations

- Appointment reminders

- Queue updates

- Booking status

- Cancellations

- Account or service-related information

You may control certain notification permissions through your device settings. Some essential service communications may still be necessary to provide requested services.

11. Children's Privacy

Arogyalayam is not intended to knowingly collect personal information directly from children without appropriate authorization.

Where a parent or legal guardian uses Arogyalayam to manage an appointment for a child, the parent or guardian is responsible for providing the required information and ensuring that its use is appropriate.

12. Third-Party Links and Services

Arogyalayam may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published through the Arogyalayam Platform with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

 

Arogyalayam

Email: [support@Arogyalayam.com]

Website:  https://arogyalayam.com/

Address:

 MR PRIME, BP RAJU MARG WHITE FIELDS, Kondapur, K.V.Rangareddy, Serilingampally, Telangana, India,

500084

15. Consent

By using Arogyalayam and providing information through the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.