Welcome to Arogyalayam. These Terms & Conditions (“Terms”) govern your access to and use of the Arogyalayam mobile application, website, and related services (“Platform”). By accessing or using Arogyalayam, you agree to be bound by these Terms.

 

1. About Arogyalayam

 

Arogyalayam is a technology platform that helps patients discover healthcare professionals, schedule appointments, manage OPD queues, and receive appointment-related information.

 

Arogyalayam acts as a technology and appointment-management platform and does not itself provide medical diagnosis, treatment, or medical advice.

 

2. User Eligibility

 

You must provide accurate and complete information while registering or booking an appointment. You are responsible for maintaining the confidentiality of your account information and for all activities performed through your account.

 

3. Doctor Appointments

 

- Arogyalayam availability, timings, consultation fees, and other details are provided by the respective healthcare professional or clinic.

- Arogyalayam does not guarantee the availability of any particular doctor or appointment slot.

- Doctors and healthcare providers are independently responsible for the medical services they provide.

- Appointment timings may change due to emergencies, clinical requirements, or other circumstances beyond Arogyalayam's control.

 

4. Medical Disclaimer

 

Arogyalayam does not provide medical diagnosis, treatment, emergency medical services, or medical advice.

 

Information available through the Platform is provided for general informational and appointment-management purposes only. Users should consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

 

In case of a medical emergency, immediately contact your local emergency medical service or visit the nearest hospital. Do not rely on Arogyalayam for emergency care.

 

5. Payments and Fees

 

Where online payment is available, payments may be processed through third-party payment service providers. Users agree to provide accurate payment information and authorize applicable charges.

 

Consultation fees, booking fees, cancellation charges, refunds, and other applicable charges may vary depending on the healthcare provider and applicable service terms.

 

6. Cancellation and Refunds

 

Cancellation and refund policies may vary according to the respective doctor, clinic, appointment type, and payment provider.

 

Any eligible refund will be processed according to the applicable cancellation and refund policy and may take additional time depending on the payment provider or bank.

 

7. Queue Management

 

Arogyalayam may provide estimated waiting times, queue positions, or appointment-related notifications. These are estimates and may change due to consultation duration, emergencies, doctor availability, or other operational circumstances.

 

Arogyalayam does not guarantee a specific consultation time based solely on the displayed queue position or estimated waiting time.

 

8. User Responsibilities

 

Users agree:

 

- To provide accurate information.

- Not to create fraudulent or duplicate accounts.

- Not to misuse the Platform or interfere with its operation.

- Not to provide false information about doctors, clinics, or appointments.

- Not to use the Platform for unlawful purposes.

- To comply with applicable laws and regulations.

 

9. Doctor and Clinic Information

 

Doctor profiles, clinic information, consultation fees, availability, and other information may be provided or updated by healthcare professionals, clinics, or other authorized parties.

 

While Arogyalayam may take reasonable steps to maintain accurate information, users should verify important details with the healthcare provider where necessary.

 

10. Third-Party Services

 

Arogyalayam may integrate with third-party services such as payment gateways, communication providers, mapping services, analytics services, or other technology providers.

 

Use of such services may be subject to the respective third party's terms and privacy policies.

 

11. Intellectual Property

 

All trademarks, logos, designs, software, content, graphics, and other materials available on Arogyalayam are owned by or licensed to Arogyalayam unless otherwise stated.

 

Users may not copy, reproduce, modify, distribute, or commercially exploit Platform content without prior written permission.

 

12. Service Availability

 

Arogyalayam aims to provide reliable services but does not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.

 

The Platform may occasionally be unavailable due to maintenance, technical issues, network failures, or circumstances beyond our reasonable control.

 

13. Limitation of Liability

 

To the maximum extent permitted by applicable law, Arogyalayam shall not be responsible for medical decisions, treatment outcomes, delays in consultation, doctor availability, or actions and omissions of healthcare professionals.

 

Arogyalayam's role is limited to providing technology and appointment-management services.

 

14. Privacy

 

Your use of Arogyalayam is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information provided through the Platform.

 

15. Changes to These Terms

 

Arogyalayam may update these Terms from time to time. Updated Terms will be made available through the Platform. Continued use of Arogyalayam after changes are published constitutes acceptance of the updated Terms.

 

16. Governing Law

 

These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.